Have questions about SerenaMall programs? We're dedicated to providing clear information and exceptional service to all participants and inquiries.
Complete the form below and we'll respond within 2-3 business days. All inquiries are handled confidentially and professionally.
We value clear communication and are committed to addressing all inquiries promptly and thoroughly.
Monday - Friday: 9:00 AM - 5:00 PM MST
Saturday: 10:00 AM - 2:00 PM MST
Sunday: Closed
We typically respond to inquiries within 2-3 business days. For urgent matters related to reward claims, please ensure your contact information is current.
Tickets are available through our authorized sales locations and online partners. Visit our home page for current purchasing options and locations.
Champions are notified within 48 hours through their registered contact information. Results are also published on our official website and through authorized announcements.
All rewards must be claimed within 90 days of the drawing date. Contact us immediately if you believe you are a champion to ensure your claim is processed properly.
For urgent matters related to reward claims or lottery operations during business hours, please contact us directly. We prioritize champion verification and claim processing.
Champion Verification Support: Available during business hours
License Information: #712763 LGCA 5664-RF-48854
Please note: All inquiries should be submitted through our contact form for proper tracking and response.
Your privacy is important to us. Information submitted through this contact form is used solely for responding to your inquiry and improving our services. We never share contact form data with third parties. See our Privacy Policy for complete details.
Organization: SerenaMall