Privacy & Data Protection

Data Collection

Information is collected during ticket purchase and through contact forms. Data collection is limited to operational requirements and legal obligations necessary for lottery operations, champion verification, and regulatory compliance.

We collect only information that is necessary for lottery administration, including contact information, identification details for eligibility verification, and transaction records.

Data Usage

Data is used exclusively for lottery administration, champion verification, regulatory compliance, and customer service purposes. Personal data is never sold to third parties or used for marketing purposes without explicit consent.

Information may be used to communicate drawing results, reward notifications, important lottery updates, and to respond to participant inquiries.

Data Storage

Data is stored securely using industry-standard security measures. Access is restricted to authorized personnel who require information for operational purposes.

We maintain data security through encrypted storage, secure transmission protocols, and regular security audits to protect participant information.

Data Sharing

Data is shared only when required by law, regulatory authorities, or for reward verification and distribution purposes. No third-party marketing use occurs without explicit participant consent.

We may share information with service providers who assist with lottery operations, provided they maintain equivalent privacy and security standards.

User Rights

Participants may request access to, correction of, or deletion of personal data, subject to legal and regulatory requirements. Requests are handled in accordance with applicable privacy laws in Alberta, Saskatchewan, and Manitoba.

To exercise these rights, please contact us through our contact form with specific details about your request.

Geographic Scope

This privacy policy applies to participants in Alberta, Saskatchewan, and Manitoba, Canada. SerenaMall operates in compliance with applicable provincial privacy legislation and federal privacy laws.